If something was done to your account

If a moderator warned you, paused your posting or suspended your account, you were emailed about it. That email is sent whatever your notification settings say — it is the one message you cannot switch off, because a restriction that arrives without an explanation is indistinguishable from a fault, and somebody who cannot tell those apart stops trusting the site rather than stopping the behaviour.

This page is the same information, for when the email is gone or was never received.

The four things that can happen Copy a link to this section

There are four, and they are the only four.

• The post comes down. The thing reported is removed. Your account is untouched.
• A warning. You are told what was wrong and nothing else happens. Most first problems end here.
• Restricted. You can read, but not post, reply, message, follow, or start anything. It lasts until a moderator lifts it.
• Suspended. You are signed out and cannot sign back in. It lasts until a moderator lifts it.

Nothing is permanent by design — there is no measure that cannot be lifted. Nothing runs out on a timer either, and that is deliberate: a restriction that expires quietly is one nobody ever reviews.

How to appeal Copy a link to this section

Use the request form. It needs no account and no sign-in, which is the entire point — a suspension is exactly the situation where you cannot reach anything behind a login, and an appeal route you have to sign in to use is not a route.

Choose "appeal a decision", say which decision and why you think it is wrong, and you get a reference on screen. A different person reads it from the one who made the decision.

There is no deadline on our side and appealing costs you nothing.

What we can tell you, and what we cannot Copy a link to this section

You are told the outcome of your appeal. You are not told who reported you — not in the original message, not in the appeal, not anywhere. That holds in both directions: nobody is told who reported them, ever.

If you reported something and it was decided, you are told that too, including when nothing was found to be wrong.

If you disagree with the appeal as well Copy a link to this section

You are not out of options, and you do not have to take our word as final.

You may take a dispute to a certified out-of-court dispute settlement body. As a consumer in the EEA you can also use your national consumer authority — in Norway, Forbrukertilsynet. And you can go to court instead of either. Using one does not cost you the right to use another.

A pattern, rather than one post Copy a link to this section

One removed post is one removed post. An account whose content keeps being removed can be restricted or suspended for the pattern rather than for the last thing in it — you are warned before that happens, and a person weighs how many, over what period, and how serious. It is not a counter that fires at a number.

The same applies to reporting. Somebody who repeatedly files complaints that are read and dismissed can lose the ability to file them — not for being wrong, which happens in good faith all the time, but for a pattern that is plainly not about the rules. Being wrong about one report costs you nothing.